When your loved one resides in a nursing facility, working positively together with their healthcare team improves your loved one’s health and well-being.

  1. Hopefully, you’ve already gotten to know your loved one’s regular healthcare providers – RNs , LPNs, CNAs, and other care providers. These are the caregivers that know your loved one’s preferences and the care they require. They know he takes his medications in chocolate pudding or that she likes to take a nap in her recliner after lunch.
  2. Take advantage of facility care conferences with staff to share details of your loved one’s normal daily routines. This results in personalized care plans. Understand that staff won’t be able to do everything at the same time in the same ways you might. But whenever possible, they will incorporate those comforting details for your loved one.
  3. Express your appreciation often and acknowledge what staff members are already doing for your loved one. Recognize how stressful it might be to provide the normal personalized care for residents during this healthcare crisis. Be assured that healthcare providers become attached to your loved one and are doing their best to keep things as normal as possible for them.
  4. When you call to talk with your loved one’s nurse recognize their time to spend on a phone call with you is limited. They are likely caring for 20-30 other people in addition to your loved one. While they are willing to communicate with you, every minute spent on a phone call is time away from caring for all residents. Be patient when it takes a long time for them to answer your call. Limit your conversations to 3-5 minutes. Give them positive messages to relay to your loved one. Always thank them for their time on the phone and their care for your loved one.
  5. Extend the gift of grace and understanding to all involved in your loved one’s care. This is a stressful time for everyone, and tempers may flair. Please don’t blame healthcare providers for events that they can’t control. A simple apology goes a long way to restore harmony and good will for all. A “this too shall pass” attitude invites a better day for everyone.

During this time of social distancing Virtual Care Coach is here to provide support and professional care management guidance to you as a family caregiver. Schedule your personalized telephone consult at our website www.virtualcarecoach.com. Our professional care managers bring you peace of mind and help you plan your next best steps as a caregiver.